rubah Privacy Policy
This page describes what we collect when you use rubah and how we keep that data protected. Our privacy practices are designed around a simple principle: we collect only the information necessary to operate your account, process your deposits and withdrawals, and comply with applicable law. We encrypt your data, restrict access to authorized staff, and never sell your personal information to third parties.
We at rubah understand that your privacy matters. When you open an account, log in from your phone, place bets on Liga 1 or Piala AFF markets, or withdraw funds through DANA or e-wallet, your information stays secure and compartmentalized. We use encryption for all sensitive data, and we store KYC documents separately from your betting history.
This policy covers what we collect, how we use it, who we share it with, and your rights regarding your data. By using rubah, you agree to our data practices as described here.
What we collect when you use rubah
We at rubah collect several categories of information to operate your account. When you register, we collect your name, email address, phone number, and date of birth. We ask for this information to verify your identity and establish your account. We also collect your password—which we encrypt immediately—so only you can log in.
We require KYC verification before you can bet or withdraw. During KYC, we collect a copy of your valid Indonesian identity document. We store this document encrypted and separate from other account data. We use it solely to verify your identity and age, and to comply with applicable law.
When you use rubah, we collect information about your activity: which markets you view, which bets you place, when you deposit and withdraw, and how you interact with our interface. We collect your IP address and device information (browser type, operating system) so we can troubleshoot technical issues and detect fraud. We also record when you log in, from which device, and when your session ends.
Payment data and transaction records
When you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation from your payment processor. We record the transaction ID, amount, timestamp, and payment method. We do not store your payment method credentials—your bank or e-wallet provider handles that directly. We do store enough information to match withdrawals to original payment sources.
We keep transaction records to reconcile your account balance, prevent fraud, and comply with financial reporting requirements. These records are accessible only to authorized rubah staff and are retained for a period determined by applicable law.
How we use your data on rubah
We at rubah use your data for specific purposes only. We use your contact information to send account notifications—login alerts, withdrawal status updates, and security warnings. We use your betting history to calculate your account balance and settle bets correctly. We use your KYC information to verify your eligibility and prevent duplicate accounts.
We use your IP address and device information to detect fraudulent login attempts and unauthorized access. If we see your account logged in from an unusual location or device, we may ask for two-factor authentication. We analyze betting patterns to detect possible collusion or system abuse, though we do not profile individual users for marketing purposes.
We do not use your data to send marketing emails unless you explicitly opt in. We do not sell your data to advertisers, data brokers, or third parties. We do not build profiles to target you with external ads.
Key takeaways
- We collect only data necessary to operate your account and comply with law
- We encrypt all sensitive information including passwords and identity documents
- We never sell your data to third parties or external marketers
- We use your data solely for account operation, fraud prevention, and legal compliance
- You can request to see or delete your data through our support team
Third-party processors and data sharing
We at rubah work with third-party processors to handle specific functions. Payment processors receive transaction information to settle deposits and withdrawals. Cloud hosting providers store our encrypted databases. Email service providers send you account notifications. We require all processors to maintain confidentiality and use your data only for the service we contract them for.
We may disclose your information if required by law—for example, if a court orders disclosure or if local financial authorities request account information. We will notify you of any legal disclosure unless law prevents us from doing so.
Cookies and tracking on rubah
Our rubah platform uses cookies to maintain your login session and remember your preferences. Cookies are small text files stored on your device. On your first visit, we set a session cookie so you stay logged in while browsing. You can delete cookies from your browser settings at any time. If you delete session cookies, you will need to log in again.
We use tracking pixels on our website to measure page visits and understand which features users engage with. This information helps us improve rubah's interface. We do not track you across external websites. We do not use cookies to build external marketing profiles.
Data retention and deletion on rubah
We retain your account data as long as your account remains active. If you close your account, we retain your transaction history for a period required by applicable law—typically several years—to satisfy financial and legal obligations. After that period, we delete or anonymize your data.
You may request to see what personal data we hold about you. You may also request deletion of your data subject to legal retention requirements. Contact our support team through your rubah dashboard to submit a data access or deletion request. We will respond within a reasonable timeframe.
Your rights and our commitments on rubah
We at rubah commit to protecting your data and respecting your privacy. Your personal information belongs to you. We use it only as described in this policy. If we discover a data breach, we will notify affected users promptly and disclose what information was compromised.
You have the right to access your personal data, request corrections to inaccurate information, and request deletion subject to legal requirements. You have the right to opt out of non-essential communications. You can control your privacy settings through your rubah account dashboard.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Our data practices comply with applicable privacy laws in supported jurisdictions. If you have privacy concerns specific to your jurisdiction, contact our support team.
Contact us about your privacy on rubah
If you have questions about our privacy practices, requests regarding your data, or concerns about how we handle your information, contact our support team through your rubah account dashboard. We provide English-language support for privacy inquiries. We will respond to your request within a reasonable timeframe.
We may update this privacy policy from time to time. We will notify you of material changes by email or by posting an updated version on this page. Your continued use of rubah following any update constitutes acceptance of the revised policy.